SHIPPING

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the US, ensuring that we provide the very highest levels of responsiveness to you at all times.

(Please note that shipping to Hawaii and Alaska may be more expensive)

If there are any changes in shipping rates upon processing your order, we will contact you to further advise of your options.

1. The time frame for order delivery is divided into two parts:
   Processing time. Order verification, quality check, and packaging. Processing time usually takes 24-48 hours.
2. Shipping time. Once the order has shipped (24 to 72 hours) You will receive an email with the tracking number and the package should deliver to you within 5 business days.

For whichever reason you did not receive a tracking number within 72 hours, feel free to contact us at: CS@papersenvelopes.com

RETURNS

We offer a 30-day return policy if you are not 100% satisfied with your product.

To qualify for a return you will need to contact us first and obtain a RA# and return address.

All items must come back in their original packaging and in good/unused condition and must be received back at the warehouse within 30 days.

There is a 15% restocking fee on all orders and the customer is responsible for all shipping fees associated with the order.

Please note that all returns must be shipped back to us within 72 hours of receiving the return label or the return authorization.

If the item is not sent out within 72 hours of return approval especially if the item comes back after the 30 days expires we will no longer be able to accept the return and the customer will be required to arrange for the item to be picked back up from us.

In case you receive your item damaged, we require that you get in touch with us within 48 hours of delivery to report the damages in order to consider it damage upon delivery.